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Our Cookie Policy

What cookies are

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies are linked to the machine you use to visit this Website and not to you as an individual.

Cookies are commonly used by websites to remember some aspect of your current or previous visit. This could include things like the choices you've made or preferences you've expressed during your visit. Websites commonly do this in order to improve or tailor your current and future visits to that site or other related sites. One example may be when you visit a site that you have been to before, that site may use a cookie to check what information you've looked at previously to get an idea of the topics that may be of interest to you.
Our cookies do not store personal information such as your name, address, phone number or email in a format that can be read by others. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you or your family, or read any material kept on your hard drive.

Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date. A session cookie will expire at the end of the user session, when the web browser is closed.

How this Website uses cookies

This Website uses both session and persistent cookies.
The names of the cookies that are used on this Website, and the purposes for which they are used are set out below:

  • PHPSESSID – a session cookie for session information only;
  • _ga – a persistent cookie for website analytics;
  • _gat – a persistent cookie for website analytics.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

From time to time, we may include short-term surveys, comparisons and other temporary features on this Website that could use cookies. If we do this, we'll always try to make sure that we list the cookies that are used, but this may not always be possible given the short-term nature of these features.

How to turn off cookies

If you do not wish us to set any cookies, you can turn off cookies in your browser settings. If you do turn them off, it is important to remember that you may not be able to use all of the services on this Website.

You can find out more about turning off cookies at the independent website www.allaboutcookies.org

The different owners of cookies on our websites

Some of the cookies on this Website have been set by third parties. These cookies include those where a third party is:
• providing a service, such as analysing the pages that visitors to our sites view; or
• measuring the effectiveness of advertising links to or from our sites.

Third parties are responsible for any cookies they set. We cannot control these cookies.

Further questions about our use of cookies

If you have any questions about specific cookies or our cookie policy, please email us at bdenquiries@axa-assistance.co.uk